1.Which payment methods do you accept?
We support Visa, Mastercard, Discover, American Express ,KLARNA , SATISPAY, PAYCONIQ ,APPLE PAY ,GOOGLE PAY, MB_WAY ,BANCONTACT , EPS ,MULTIBANCO, Wire transfer, cryptocurrency lear more
2.Why was my payment declined?
1.Enter your right consignee information and CAVV code, if you fail to pay several times, please re-try it after 24 hours.
2.Don’t use Prepaid Cards，we only support Debit Cards and Credit Cards.
3.If you paid failed caused by exceed limited or high risk rejection,recommend you try another card
3.Do you offer cash-on-delivery (COD) payment option?
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
4.Do you offer discounts or loyalty rewards?
Yes! You can save with our multi-buy offers and earn up to 1%-10% Off on every purchase through our Vape Rewards Chat. We also offer discount codes for shoppers,buyers
5.Is payment secure?
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
6.How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
7.How can I request a refund?
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
8.How can I view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
1.How fast is delivery?
3-5 working days shipped after paid,
2 weeks delivery time from China,
5-7days delivery time from Eu warehouse
2.Do you ship internationally?
we ship worldwide, mostly countries free shipping such as Germany, Spain, France Italy,Poland, Belgium Luxembourg Netherlands Finland USA …,
3.Is free shipping available?
Free shipping is available in the EU
4.What should I do if my package is lost or delayed or shortage?
Pls check the parcel if in good condition befor you signed ,If your package is lost or shortage or significantly delayed, please report local logistics first and send report receipt to our customer support team. We will investigate and assist in resolving the issue.
5.How can I track my order?
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email and track link 17track
6.Do I need to pay customs duties?
Not required for now, except in sone local customs strict country like Hungary , Denmark, Estonia
7.I would like to change my ordered items. What should I do?
You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@bazarvape.com to request changes.
8.How do I return a product?
We have a 7-day return policy, allowing you to request a return within 7 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at info@bazarvape.com If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at info@bazarvape.com for any questions related to returns.
3.How are shipping costs calculated?
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.